Since by default, OroTimesheet.com servers are not allowed to send e-mails on your behalf, in this case, you have to add their names in the DNS for your domain name using an SPF record.
Server names that are sending e-mails for OroTimesheet.com are:
Ask your computer technician or the person in charge or your web site or domain name to add these server names in the SPF record of your DNS domain name. If you do not already have an SPF record into your DNS, just create a new one.
Here is an example of an SPF record entry that you could add into the DNS of your domain name:
v=spf1 mx a ptr a:s1.orotimesheet.com a:s2.orotimesheet.com ~all
Note: The domain name is the name indicated after the character @ of your e-mail address. If your e-mail address is email@example.com, then, the domain name in that case is my-company.com. So, this is in the DNS records of the domain name my-company.com that you will have to edit or add the SPF record.
For more information about records of type SPF, we invite you to visit the Wikipedia web site at the following adresss: