OroTimesheet.com
Employee and project time tracking software since 1996
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FAQ# 8005-en Date: 05/28/2015
My employees cannot receive e-mails sent by OroTimesheet.com
Description

When you send e-mails via the application (eg when a timesheet was rejected), OroTimesheet can use the e-mail address you indicated in your employee file as the sender address.

In most cases, OroTimesheet.com will be able to send e-mails to your employees on your behalf without any problems. However, in some cases it may happen that the recipient does not receive your e-mail.

Indeed, to avoid fraudulent emails or prevent spam, some mail servers are doing additional verifications and will not accept your e-mails if they are not coming from servers that have been previously authorized.

Usually, the way to allow a server to send e-mails on your behalf is using a record of type SPF in the DNS of your domain name.

Note : Access option Application configuration (section Sending e-mails) for other e-mail options, if you do not want to adjust your SPF record in the DNS of your domain name.

Solution

Since by default, OroTimesheet.com servers are not allowed to send e-mails on your behalf, in this case, you have to add their names in the DNS for your domain name using an SPF record.

Server names that are sending e-mails for OroTimesheet.com are:
s1.orotimesheet.com
s2.orotimesheet.com

Ask your computer technician or the person in charge or your web site or domain name to add these server names in the SPF record of your DNS domain name. If you do not already have an SPF record into your DNS, just create a new one.

Here is an example of an SPF record entry that you could add into the DNS of your domain name:
v=spf1 mx a ptr a:s1.orotimesheet.com a:s2.orotimesheet.com ~all

Note: The domain name is the name indicated after the character @ of your e-mail address. If your e-mail address is john.doe@my-company.com, then, the domain name in that case is my-company.com. So, this is in the DNS records of the domain name my-company.com that you will have to edit or add the SPF record.

For more information about records of type SPF, we invite you to visit the Wikipedia web site at the following adresss: http://en.wikipedia.org/wiki/Sender_Policy_Framework

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